star99 Terms &
Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and the operator of star99 ("star99", "we", "us", "our") accessible at star99.cam. These Terms govern all access to and use of the star99 website, mobile-optimised platform, and all gaming, sports betting, and related services offered therein.

Your use of the star99 platform — including browsing the site, creating an account, making a deposit, or placing any wager — constitutes full and unconditional acceptance of these Terms. These Terms apply in addition to any game-specific rules, promotion-specific terms, and the star99 Privacy Policy, all of which are incorporated by reference herein.

star99 reserves the right to update or amend these Terms at any time. Continued use of the platform following the publication of revised Terms constitutes acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

2 Eligibility & Account Registration

2.1 Age Requirement

Access to and use of the star99 platform is strictly restricted to individuals who are at least twenty-one (21) years of age. This age restriction is mandated by Philippine law and PAGCOR regulations. By registering an account, you represent and warrant that you are 21 years of age or older. star99 reserves the right to request proof of age at any time and to suspend or permanently close accounts where the age requirement is not met.

2.2 Jurisdictional Eligibility

The star99 platform is operated under a PAGCOR license and is intended for use by eligible residents of the Philippines. It is your responsibility to determine whether accessing star99 is lawful in your jurisdiction. star99 makes no representation that its services are appropriate or available in all locations.

Government employees of the Republic of the Philippines are expressly prohibited from registering or using the star99 platform, in accordance with applicable Philippine law governing gambling by public officials and employees.

2.3 Registration Requirements

To create a star99 account, you must provide accurate, current, and complete information, including:

• Full legal name as it appears on a government-issued Philippine ID
• Date of birth confirming you are 21 years of age or older
• Valid Philippine mobile number for account verification and two-factor authentication
• Valid email address
• Preferred payment method registered in your own name (GCash, PayMaya, BPI, BDO, or Metrobank)

Providing false, inaccurate, or misleading registration information constitutes a material breach of these Terms and will result in immediate account suspension and potential forfeiture of funds.

2.4 One Account Policy

Each individual may hold only one (1) star99 account. Creating multiple accounts — whether using the same identity, alternate identities, or shared devices — is strictly prohibited. star99 employs technical and manual measures to detect duplicate account activity. Violations will result in the closure of all associated accounts and forfeiture of balances.

3 Account Security & Responsibilities

You are solely responsible for maintaining the confidentiality of your star99 account credentials, including your username, password, and any one-time authentication codes (OTP). You must not share your account credentials with any third party, and you must not allow any other individual to access or use your account.

star99 strongly recommends enabling two-factor authentication (2FA) via SMS OTP. You must notify star99 immediately through our live chat support if you believe your account has been accessed without your authorisation. star99 is not liable for any loss resulting from your failure to maintain account security or from your voluntary sharing of account credentials.

All activities conducted through your star99 account — including wagers placed, bonuses claimed, and withdrawal requests submitted — are your responsibility. star99 is entitled to rely on instructions given through your account as having been authorised by you.

4 Deposits & Payment Methods

All deposits made to your star99 wallet must be funded from a payment method registered in your own name. Third-party funding — where a deposit originates from a payment account belonging to someone other than the account holder — is strictly prohibited and will result in account suspension pending investigation.

star99 accepts deposits via the following methods for Philippine Peso (PHP) transactions: GCash, PayMaya (Maya), BPI Online Banking, BDO Online Banking, Metrobank Online Banking, Visa-issued debit/credit cards, and Mastercard-issued debit/credit cards. Accepted payment methods may be updated from time to time at star99's discretion.

Deposits are credited to your star99 wallet in Philippine Peso. star99 does not accept deposits in foreign currencies. Minimum deposit amounts are specified on the deposit page and may vary by payment method. star99 does not charge fees on standard deposits, though your payment provider may apply their own charges.

5 Withdrawals & Know Your Customer (KYC)

Withdrawal requests from your star99 wallet are subject to the following conditions:

• Withdrawals may only be directed to a payment account registered in your own name.
• Withdrawals above ₱10,000 require completed KYC (identity verification) before processing.
• star99 accepts the following Philippine government-issued documents for KYC: PhilSys National ID, UMID, SSS card, Driver's License, and Philippine Passport.
• Unverified accounts may be limited to withdrawals not exceeding ₱10,000 in aggregate until KYC is completed.
• GCash and PayMaya withdrawals to verified accounts typically process within five (5) minutes. Bank transfer withdrawals may take 1–3 business days depending on the recipient bank.
• star99 reserves the right to delay or withhold withdrawal processing pending completion of security, fraud, or AML review.
• Bonus funds are not withdrawable as cash until applicable wagering requirements have been fully met.

Withdrawal fees, if any, are communicated at the time of the withdrawal request. star99 does not charge fees on standard GCash and PayMaya withdrawals for verified accounts.

6 Bonuses, Promotions & Wagering Requirements

star99 offers bonuses and promotional offers to eligible account holders from time to time. All bonuses are subject to promotion-specific terms published at the time of the offer, which form part of and are incorporated into these Terms. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail with respect to that promotion.

Unless stated otherwise in the applicable promotion terms:

• Bonus funds must be wagered a minimum number of times (the "Wagering Requirement") before they may be withdrawn as cash. The specific Wagering Requirement is specified for each promotion.
• Bonuses are credited to a separate bonus balance and do not form part of your withdrawable real-money balance until the Wagering Requirement is satisfied.
• Not all games contribute equally toward meeting Wagering Requirements. Contribution percentages by game type are specified in the relevant promotion terms.
• star99 reserves the right to withhold, cancel, or reclaim any bonus where there is evidence of bonus abuse, manipulation, or violation of these Terms.
• Bonuses may only be claimed by eligible accounts in good standing. star99 reserves the right to determine eligibility at its sole discretion.
• Bonuses not claimed or wagering requirements not met within the specified validity period will expire automatically.

7 Gaming Rules & Bet Finality

Each game category available on the star99 platform — including live casino, slots, bingo, e-sports betting, and specialty games — is governed by game-specific rules accessible within the respective game interface. By participating in any game, you agree to those game-specific rules.

All bets are final once confirmed and may not be reversed, cancelled, or amended by the player. In the event of a dispute regarding a game outcome, the result recorded by star99's servers shall be deemed definitive, subject to the dispute resolution process described in Section 14. In the event of a technical malfunction that affects game integrity, star99 reserves the right to void affected rounds and return stakes to players.

star99's live casino games use certified Automatic Shuffling Machines (ASMs) and undergo regular independent audits. Slot and RNG-based game outcomes are determined by certified Random Number Generators audited for statistical fairness. Published Return-to-Player (RTP) percentages are theoretical long-run figures and do not guarantee specific outcomes in any individual session.

8 Prohibited Conduct

The following activities are strictly prohibited on the star99 platform and constitute material breaches of these Terms:

• Registering an account if you are under 21 years of age or are a Philippine government employee.
• Creating more than one star99 account (including through family members, shared devices, or alternate identities).
• Using automated software, bots, scripts, or artificial intelligence tools to interact with any game or platform feature.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage. Such winnings are void.
• Colluding with other players, dealers, or platform staff to influence game outcomes.
• Using a payment method not registered in your own name, or using stolen, fraudulent, or unauthorised payment instruments.
• Engaging in money laundering, structuring of deposits, or any activity that violates the Anti-Money Laundering Act of the Philippines.
• Threatening, abusing, or harassing star99 staff through any communication channel.
• Attempting to reverse-engineer, decompile, or circumvent any aspect of the star99 platform's security or technical infrastructure.
• Any activity that star99 reasonably determines to be fraudulent, deceptive, or contrary to the integrity of the platform.

Violations may result in immediate account suspension, permanent closure, forfeiture of all balances, and referral to PAGCOR and/or relevant Philippine law enforcement authorities.

9 Responsible Gaming

star99 is committed to promoting responsible gaming and takes its obligations under PAGCOR's responsible gaming framework seriously. The following tools are available to all star99 account holders from the account settings dashboard:

• Deposit Limits: Daily, weekly, and monthly deposit caps.
• Loss Limits: Daily, weekly, and monthly net loss caps.
• Session Time Reminders: Pop-up notifications after set session durations.
• Cool-Off Periods: Temporary account deactivation from 24 hours up to 6 weeks.
• Self-Exclusion: Permanent or long-term exclusion from the platform, processed within 24 hours of request.

star99 may also take proactive steps — including contacting players directly — where account activity patterns suggest potential problem gambling behaviour. If you feel that your gambling is becoming problematic, we encourage you to make use of the above tools and to seek assistance. Please visit our Responsible Gaming page for further information and support resources.

10 Privacy & Data Protection

Your personal data is collected, processed, and stored in accordance with the star99 Privacy Policy, available at /privacy-policy. The Privacy Policy is incorporated into and forms part of these Terms. By accepting these Terms, you also accept the Privacy Policy.

star99 processes personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission of the Philippines. Personal data is used for account management, payment processing, identity verification, fraud prevention, regulatory compliance, and where applicable, direct marketing with your consent.

11 Intellectual Property

All content on the star99 platform — including but not limited to the star99 brand name and logo, website design, graphics, text, game interfaces, and software — is the property of star99 or its licensors and is protected by applicable intellectual property laws. No content from the star99 platform may be reproduced, distributed, or used for commercial purposes without the express prior written consent of star99.

12 Limitation of Liability

To the maximum extent permitted by applicable Philippine law, star99's aggregate liability to you for any claim arising out of your use of the platform shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

star99 shall not be liable for any indirect, incidental, special, or consequential losses — including loss of profits, loss of data, or interruption of service — arising from your use of the platform, whether in contract, tort, or otherwise, even if star99 has been advised of the possibility of such losses.

star99 does not guarantee uninterrupted or error-free access to the platform. Scheduled and unscheduled maintenance, technical failures, or circumstances beyond star99's reasonable control ("Force Majeure") may result in temporary unavailability. star99 is not liable for losses arising from platform downtime or service interruptions outside its reasonable control.

13 Account Suspension & Closure

star99 reserves the right to suspend, restrict, or permanently close any account at its sole discretion where it has reasonable grounds to believe that:

• The account holder has violated any provision of these Terms;
• The account is involved in fraudulent, deceptive, or criminal activity;
• The account holder is under 21 years of age or is a Philippine government employee;
• KYC verification has not been completed within a reasonable time of a request;
• Continued operation of the account poses an AML, fraud, or regulatory risk;
• A self-exclusion request has been submitted by the account holder or a third party under applicable responsible gaming provisions.

In the event of account closure for reasons other than a breach of these Terms, star99 will return any verified real-money balance to the account holder via their registered payment method, net of any amounts owed to star99. Where closure results from a Terms violation, star99 may forfeit some or all balances, as determined by the nature of the violation.

You may close your star99 account voluntarily at any time by contacting our support team. Voluntary closure does not affect any obligations incurred prior to the closure date.

14 Disputes & Complaints

If you have a complaint or dispute regarding any aspect of your star99 account, transaction, or game outcome, you must first submit the complaint to star99's customer support team via live chat or email at [email protected]. Complaints must be submitted within thirty (30) days of the event giving rise to the complaint.

star99 aims to respond to and resolve complaints within ten (10) business days. Complex investigations may take longer; you will be informed of the expected timeline if this is the case. If you are not satisfied with star99's resolution, the matter may be referred to PAGCOR as the competent regulatory authority.

15 Governing Law & Jurisdiction

These Terms and all disputes arising from or in connection with your use of the star99 platform shall be governed by and construed in accordance with the laws of the Republic of the Philippines. You consent to the exclusive jurisdiction of the competent courts of the Philippines and to the regulatory oversight of PAGCOR for all matters relating to the operation of the star99 platform.

16 Amendments to These Terms

star99 reserves the right to amend these Terms at any time by posting the revised Terms on the star99 website. Where changes are material, star99 will provide reasonable notice to registered account holders via email or in-platform notification prior to the changes taking effect. Your continued use of the star99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not accept any amendment to these Terms, you must stop using the star99 platform and may request account closure in accordance with Section 13.

17 Contact Information

For questions regarding these Terms and Conditions, or for any account-related matter, please contact the star99 support team through the following channels:

• Live Chat: Available 24/7 from within your star99 account dashboard.
• Email: [email protected]
• FAQ: Visit the star99 FAQ

These Terms were last updated on 1 January 2026 and supersede all previous versions.